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lonewolfrob

Disabling "Technician is Connected" window for LabVNC

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Hi fellow Labtech geeks,

We have a problem employee that needs to be watched at specific times of day without notice (management requested).  My only issue in doing this is that I use LabVNC, and by default it pops up the "A Technician is Connected" notification window.

This is not a problem for me (actually very handy as the user knows I'm working), but I need to disable this for this specific employee for a short period of time until we get the information we need.  Can this be disabled?  I don't mind if it's globally disabled until this employee issue is resolved.

In searching I have found info online stating you can go to Dashboard>Config>Properties and potentially add the property "lt_notechconnected" and set to 'True', but so far this has not worked...  It still pops up the box informing that I'm connected.  The screenshot option was another workaround, but management was not happy with that and wants to watch this employee to ensure he is not comprising the confidential information of the company.  The laptop is company property as well, so I believe this is all O.K. to do.

Any suggestions on how to accomplish this silently?  The employee is remote so I don't ever get physical access to the PC, only access I have is through the LT Agent.

Thanks!

-Rob

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Global properties require the DBAgent to be reloaded. Have you done that? And then have you issued the "Update Config" command to your test device, and restarted the LabTech agent on it? (or better yet, restart the computer?) 

 

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I'm late. But, if the employee's computer is on the same network. You can use TightVNC. Install it on the pc you want to watch. Disable the "Turn off desktop background" option. You can sign into the machine using RealVNC viewer and they would have no idea. You would of course have to remove/hide any shortcuts or taskbar items for TightVNC on their computer.

 

I'm not learned enough to find a solution through Automate.

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